Customer care

Shipping Policy

Last updated: August 25, 2026

Quantum Peptides ships research products and supplies within Canada. This page explains processing, rates, tracking, local pickup, pre-orders and delivery problems.

Processing times

In-stock orders are normally prepared within 1–3 business days, excluding weekends and statutory holidays. Processing time is separate from carrier transit time. Launches, promotions, severe weather, carrier disruption or unusual volume may cause delays; we will contact you when a material delay affects your order.

Shipping rates

• Orders of $150 CAD or more qualify for free standard shipping within Canada.
• Orders below $150 CAD are charged a flat $15 CAD standard-shipping rate.
• A different rate or expedited option displayed at checkout takes priority for that order.

Local pickup

Local pickup is available in downtown Edmonton when offered at checkout. Please wait for the pickup-ready notice before arriving; instructions are provided after the order is prepared.

Tracking and delivery

When tracking is available, it is sent to the email address associated with the order. Carrier scans can take time to appear after label creation. Customers are responsible for a complete and accurate address. Contact us promptly if an address needs correction; changes are only possible before fulfilment progresses too far.

Pre-orders and mixed orders

Products marked “Shipping Delayed — Pre-order” are not ready for immediate shipment. The product page, cart or checkout shows the current estimated timing. Estimates are given in good faith and may change. For mixed orders, available products may ship first and delayed products separately, or the order may be held, according to the notice shown for that order. No extra standard-shipping fee is charged solely because we split an order.

Warm or cold weather

Products are packaged for ordinary Canadian transit conditions. Retrieve delivered parcels promptly and follow the storage information on the product page or label. A parcel being warm or cold on arrival does not by itself establish that a product is unusable.

Lost, damaged, missing or incorrect orders

Email [email protected] within 48 hours of delivery—or promptly after a parcel is marked delivered but cannot be located. Include the order number, a description, photographs of the parcel, shipping label, packaging and affected item when applicable, and relevant carrier information. Keep all packaging until the review is complete. When we confirm a transit or fulfilment problem, we will provide an appropriate replacement, correction, store credit or refund.